Are you a licensed cannabis provider?

We are one of over 400 dispensaries in Canada that not are currently operating as a federally licensed Cannabis provider.

Due to recent changes in pot legislation, the government is still developing its’ system of licensed providers. The current infrastructure does not yet have the capacity to supply the increasing demand for recreational and medical marijuana use.

By operating outside the federal system, we are able to continue supplying our clients with only the best in cannabis flower strains from local, small-batch growers.

We believe that cannabis consumers should have the ability to choose the method of ingesting cannabis that best suits their needs.

Our current status means that we can continue offering artisanal edibles, concentrates, and topical products that are not currently included under the umbrella of legalization.

Do your prices include taxes?

As Pink Joint is not a licensed provider, we are able to avoid charging both federal excise duties and provincial taxes on marijuana purchases. We are happy to pass on those savings to our clients by keeping our prices fair and affordable.

Buy my weed online?

Today as Canadians you can order your favorite cannabis products from trusted brands, right from the comfort of your couch. No matter where you are across the country, you can enjoy the security and convenience of having your order delivered right to your door. Are you asking yourself “Should I buy my weed online?. Here at Pink Joint we make it simple for you.

Enjoy a diverse selection of products far beyond what is possible for government-regulated dispensaries, with a quick turnover that guarantees that every order will arrive at its freshest. That’s why you should buy weed Online.

How do I sign up?

Click here and enter your desired username, email address and password. You will then receive an email to confirm your contact info is correct. Click the confirmation link and log in with your username and password to start shopping right away!

Do I need a medical marijuana prescription to sign up?

No. Pink Joint is happy to serve recreational & medical marijuana users of legal age (19+) to purchase.

I don’t live in Canada, can you ship to any other countries?

Nope. At this time we are unable to ship anywhere outside of Canada.

Do I need government-issued ID to sign up?

Yes. All clients must provide proof of age and Canadian residence by submitting one piece of government-issued photo ID.

What kind of ID cards do you accept?

We only accept the following cards:

provincial drivers’ license
provincial identification card (BC ID, Alberta ID, etc)
Canadian citizenship card
passport

All ID cards provided must still be valid.

ID cards past their expiration date will not be accepted.

How do I submit my ID for verification?

Please email your scanned or photographed ID card to our customer satisfaction team at [email protected].

How long will it take for my registration to be approved, once my ID is submitted?

Our customer service team is online and available Monday-Friday between the hours of 10am and 6pm PST, and between 1pm and 6pm PST on weekends.

Registrations submitted within business hours will be approved on the same day, if all info is completed and submitted as instructed. Registrations submitted outside business hours will be verified and approved on the following day.

If there are any omissions or incorrect ID submitted, we will contact you via email to follow up. Incorrect registration submission will result in a longer wait time.

How often do you update your stock?

Our stock is updated on a daily basis. Due to the nature of the cannabis industry, availability is often dependent on the individual grower and/or supplier’s crop cycle and/or production schedule.

Pink Joint is passionate about supporting local businesses and independent artisans. We believe in promoting products that are handcrafted with love, attention and high ethical standards. As a result, some of our products are created in small batches, and may have longer restocking times once sold out.

What if you sell out of a product before my order is filled?

Our order processing systems have been planned to minimize any chance of this result. However, on the off chance that we can not fill the order as placed, our customer service agents will contact you directly to organize either a refund or replacement that works for you.

Is there a minimum order?

No. Whether you want a little or a lot, Pink Joint is always here for you.

Do I have to pay taxes on my order?

No. As we are not participating in the licensed provider system, we are not bound to charge excise duty or provincial taxes on any purchases. We are happy to pass those savings on to our customers!

Which forms of payment do you accept?

At this time, we accept payments by e-transfer only.

How do I send an e-transfer?

You can send an e-transfers through online personal banking. This process varies slightly depending on your institution.

We have included basic instructions here. Please check with your financial institution if you need more detailed assistance.

What if someone else is paying for my order?

No problem! They just need to follow the instructions as stated here.

What happens if I do not submit payment for my order?

We keep all orders on hold for 5 days pending payment. Any orders still unpaid after this time will be automatically cancelled.

What kind of packaging do you use?

We understand that discretion is of the utmost importance. We package all orders in airtight, vacuum sealed containers inside plain unmarked boxes.

When will I get updates on my order?

You will receive an email update from our customer service team when your package has been scanned in at the post office. From then on, you can use the tracking number provided to check your order’s progress at canadapost.com.

What method of shipping do you use?

We use Canada Post for all shipments nationwide. You may select your preferred service (regular, Xpresspost, priority or expedited parcel) upon checkout.

What is your return policy if my product is broken or defective?

You have up to 14 days after receipt of product to contact us for a full refund or replacement.

In many cases, proof of defect may be provided in photo or video form. Higher priced items such as rechargeable vape pens and bongs will need to be sent back via Canada Post to our offices for confirmation.

All return postage must be paid by the customer. Once product damage or defect is confirmed, the return postage amount will be included in the refund.

Replacement items will be included with your next purchase, and can not be sent separately.

What if my order is missing an item?

Please contact our customer service agents with a photo of your order as received. We can assist you by including your missing item with your next order, or assigning a credit to your account.

How long will it take for my order to arrive?

We aim to have every order processed and scanned at the post office within 48 hours of accepting your e-transfer. Holidays or flash sales may cause some delays in processing as we are dealing with busier than normal website traffic.

Current Canada Post strike actions mean that our usual delivery time frame will be extended for many of our clients.

Is Canada Post going on strike?

Canada Post is currently holding rotating 24-hr strikes in the cities of Victoria, Edmonton, Windsor, Halifax, and the Greater Toronto Area (with the exception of Scarborough) and most of the 905 region. More info and regular updates here.

Toronto is a key processing hub for mail and parcels across Canada. The rotating strike will therefore have a significant impact on operations nationwide.

Expect delivery delays of up to one week.
Use of a trackable shipping option with all orders is highly recommended.

My Canada Post tracking number has not updated in a long time.

Please contact canada post directly, with your tracking number at hand.

My package is going to the wrong destination.

If the package has not left Pink Joint’s processing department yet, we will be happy to correct your address before it is shipped.

Once a package is scanned by Canada Post, we are unable to change the “ship to” address. Please contact Canada Post directly. Read here for more details.[LINK]

How can I contact you if I need assistance?

Our customer service team is available from 10am-6pm PST Monday – Saturday to answer your questions.

You can send us an email, and connect with us on Instagram, Twitter or Facebook.

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