What is your return policy if my product is broken or defective?
You have up to 14 days after receipt of product to contact us for a full refund or replacement.
In many cases, proof of defect may be provided in photo or video form. Higher priced items such as rechargeable vape pens and bongs will need to be sent back via Canada Post to our offices for confirmation.
All return postage must be paid by the customer. Once product damage or defect is confirmed, the return postage amount will be included in the refund.
Replacement items will be included with your next purchase, and can not be sent separately.